FAQ Question
Frequently Asked Question
We offer three hosting plans: Plus Plan (€2.99/month) with 5GB storage perfect for personal sites, Advanced Plan (€3.99/month) with 7GB storage ideal for growing businesses, and Professional Plan (€4.99/month) with 10GB storage designed for high-traffic sites. All plans include free SSL certificates and daily backups.
Yes, absolutely! You can upgrade or downgrade your hosting plan at any time through your control panel. Upgrades take effect immediately, and for downgrades, changes will apply at your next billing cycle. We'll prorate the charges accordingly to ensure you only pay for what you use.
WRD Hosting guarantees 99.9% uptime for all hosting plans. Our infrastructure is monitored 24/7 with redundant systems in place to ensure your website stays online. In the rare event we don't meet this guarantee, you'll receive service credits as compensation.
Yes! We offer a 30-day money-back guarantee on all hosting plans. If you're not completely satisfied with our service within the first 30 days, contact our support team for a full refund. No questions asked.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely through encrypted connections to protect your financial information.
We offer 24/7 technical support through multiple channels: live chat (fastest response), email support (support@wrdhosting.com), and our ticket system through your control panel. Our average response time is under 15 minutes for critical issues.
Absolutely! Our support team is experienced in helping beginners with everything from setting up email accounts to installing WordPress. We also provide comprehensive documentation, video tutorials, and step-by-step guides in your control panel.
Yes! Our support team can help diagnose and resolve server-related issues. While we don't modify custom code, we can restore backups, fix permission issues, and guide you through troubleshooting steps. For complex development issues, we can recommend trusted third-party developers.
For urgent issues (site down, security breach), use our live chat or create a high-priority ticket in your control panel. Mark it as "Critical" and our team will respond immediately. We monitor critical tickets 24/7/365 with no holidays or breaks.
Currently, we focus on live chat and ticket support to ensure detailed documentation of all interactions and faster resolution times. This allows our team to handle multiple issues simultaneously while maintaining quality service for all customers.
Yes! We offer free website migration for all new customers. Our migration team will transfer your website, databases, emails, and files from your current host to WRD Hosting with zero downtime. Simply provide your old hosting credentials, and we'll handle the rest.
Most website migrations are completed within 24-48 hours. Simple WordPress sites can be migrated in just a few hours, while complex sites with large databases may take up to 2 days. We'll keep you updated throughout the process and ensure everything works perfectly before going live.
No! We perform all migrations in a way that ensures zero downtime. Your current website stays live on your old host while we set everything up on our servers. Only when everything is tested and ready do we switch the DNS, resulting in a seamless transition for your visitors.
We need your current hosting control panel login (cPanel, Plesk, etc.) or FTP/SFTP credentials, and database access if applicable. If you have email hosting with your current provider, we'll also migrate those. Our team will provide you with a detailed checklist after signup.
Yes! If you're moving multiple websites to WRD Hosting, we can migrate them all at the same time. For customers with more than 5 websites, we offer bulk migration services with dedicated migration specialists to ensure smooth transfer of all your sites.
Yes! All WRD Hosting plans include free SSL certificates (Let's Encrypt) that can be installed with one click. SSL encrypts data between your website and visitors, essential for security and SEO. We also support custom SSL certificates if you prefer to use your own.
We perform automatic daily backups of all your files, databases, and emails. Backups are retained for 30 days. You can restore backups yourself through your control panel with just a few clicks, or contact support if you need assistance. Backups are stored on separate servers for maximum security.
We use cPanel, the industry-standard control panel that's user-friendly for beginners yet powerful for advanced users. It includes one-click installers for WordPress and other popular applications, file manager, email management, database tools, and comprehensive site statistics.
Yes! All our plans support multiple domains through addon domains and subdomains. Plus Plan includes 3 subdomains, Advanced Plan offers 5 subdomains, and Professional Plan gives you 10 subdomains. You can manage all your websites from a single hosting account.
Absolutely! We support the latest versions of PHP (7.4, 8.0, 8.1, 8.2), MySQL/MariaDB databases, Python, Node.js, and more. You can easily switch PHP versions through cPanel. Our servers are optimized for popular platforms like WordPress, Joomla, Drupal, Magento, and Laravel.